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Shop Policies

*DO NOT SEND US A DM VIA INSTAGRAM REGARDING YOUR ORDER

*ALL QUESTIONS NEED TO BE WITH YOUR NAME AND ORDER NUMBER

*PLEASE FILL OUT THE FORM ABOVE TO CONTACT US DO NOT REPLY TO A SHIPPING CONFIRMATION EMAIL BECAUSE A LOT TIME THOSE ARE NOT SEEN UNTIL IT'S TOO LATE.

*Our operating business hours are Monday-Friday from 9am-5pm pst.

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All orders ship In 7 business days (unless there is a big sale, it may take a day or two longer) when your order is placed (unless otherwise specified i.e. if a big restock was placed which takes about 7-10 business days to get out because of all the orders)

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MAKE SURE your address is correct when you check out. We will not refund or resend an order for a wrong address entered at check out. If an order is sent back to us due to a wrong address number, the customer is responsible for the additional shipping charge to resend.

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DOMESTIC Orders will ship through USPS and you will be emailed when shipping occurs along with a tracking number. Once the package goes into the hands of USPS we are not responsible for any lost, stolen or damaged goods along the way. Packages will arrive between 2-5 *business* days. Please check your email inbox and spam to get tracking info to see the process of your package. If you do not receive your package within the 2-5 *business days* you will need to contact your local post office and give them your tracking info to have them search for your package.

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INTERNATIONAL Orders: Unfortunately tracking limited for packages, so order cautiously. Buyers are responsible for all customs and imports taxes that may apply.

** Please allow 1-12 weeks+ for International orders to arrive once they ship. Going through customs can take a bit of time.**

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PLEASE NOTE: All sales are final. Unfortunately there are no refunds or exchanges. Due to hygiene reasons, if you have already worn OR used  any of your In Flower products they will not be accepted for returns. No exceptions. 

PLEASE be sure to check or request measurement charts before ordering. 

If your order is damaged, we sent the wrong product, contact us and we will take care of it! 

We are not responsible for any loss or delayed packages due to the postal service. For pins, we are not responsible for any losses due to faulty pin backings or damages due to USPS.

$1.50 restocking fee for any shirts sent back.

*Absolutely no exchanges or returns for stickers, jewelry, pins, or beauty products.  *

***If you receive your order and there is another issue (missing product from package, etc) please fill out the contact form above and  we will get it sorted out ASAP. *

Privacy Policy/Terms of use

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address].

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@moxieandrow.com .

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© 2016 by Wendrowillow Inc.